Eligible online purchases from loungeflyus.shop may be returned by following this page. The ordinary window is thirty days after delivery for items that still qualify. Please read the condition rules before you pack a bag.

Start the request with your order number by writing loungefly@gmail.com. Photos help when a print is misaligned or a zipper fails on arrival. Do not send a carton until you have the return path for that order.

Items should be unused, complete, and in a state that another customer could accept, with original tags where they were attached. Wear on corners, missing charms, and odors can end eligibility. A discounted piece can still qualify unless it was marked final sale.

If a return label sits unused, it can expire. Sending a parcel after a long delay, including a case where a label was issued and the box arrives late, can lead to a restocking deduction of up to twenty percent of the eligible refund, as described in the original store rules for late returns. Ship promptly once you have the label.

Use the prepaid label when one is given. Keep tracking. Pack the bag so hardware does not scar a print. A crushed return without wrapping makes inspection harder.

Approved credits go to the original payment method after intake. Exchanges and replacements follow stock. A replacement for a defect is described on the replacement page and is not the same button as a change of color.

Marketplace buys go back to that market. Cancellation before picking is a different page. If picking has started, a return after delivery may be the remaining path.

Refused returns can be shipped back to you. The original sale then remains. Asking first avoids that extra carrier trip.

Questions: loungefly@gmail.com. Include order number, SKU, and photos of tags. Character names alone are slower to search when many prints share a shape.

Licensed looks should be returned as the listed item, not swapped for a different print you hoped to try. Sending a different bag creates a mismatch file and delays everyone.

If a restocking deduction applies because a label was used late, the email about the credit will show the math. Write promptly if the dates look wrong, and include the return tracking so staff can see when the carrier received the carton.

A return label that sits unused can expire. Sending a parcel after a long delay, including a case where a label was issued and the box arrives late, can lead to a restocking deduction of up to twenty percent of the eligible refund, as the original store rules described for late returns. Ship promptly once you have the label. If a deduction appears, the credit email should show the math. Write if the dates look wrong and include the return tracking so staff can see when the carrier received the carton. A genuine defect we asked you to send back is a different path from a late change of mind.

Licensed looks should come back as the listed item, not swapped for a different print you hoped to try. Sending a different bag creates a mismatch file and delays everyone. Wear on corners, missing charms, and odors can end eligibility even when a tag is still attached. A discounted piece can still qualify unless it was marked final sale. Cancellation before picking is a different page. If picking has started, a return after delivery may be the remaining path. Marketplace buys go back to that market. Proof of this sale is the confirmation from this domain.